We use cookies to make our website more convenient to use.

Please read our Privacy Policy to see what cookies we use and what we do with gathered information.

Privacy Policy JohnCube

We are committed to effectively protecting your privacy and are committed to complying with the law in this regard. We are transparent about how we collect, process and use the data provided by our customers. We collect and process personal data obtained directly from customers and from monitoring the use of our services, or from other data and information provided by third parties.

We use cookies or similar techniques on our website, but never in such a way that your privacy is compromised. Our website uses only the necessary information contained in cookies to properly display the content of the website.

In our Privacy Policy you can read about how we process your personal data. Please read the Policy carefully and read our approach to personal data processed in our company, applicable practices and how we process your data.

Data Controller The administrator of your personal data is JohnCube Sp. z o.o. based in Rybnik, Sw. Jozefa 13, Poland.

Types of data collected and processed

  • Contact data: name and surname, address and telephone number, username, email address.
  • Contract and service data: information about services purchased by you, contract duration, contract expiration date and other information regarding your contract with us.
  • Transaction Data: the services you have purchased.
  • Financial and billing data: billing address, payment terms, bank account information.
  • Requests data: contact information for JohnCube staff, requests, complaints.
  • Behavioral data: customer segment, how you use our services and website.
  • Device data: IP number and other information from cookies.
  • Consent-related data: marketing.website consents given.

Sources of personal information

  • From you when you order our services and products, fill out a form, or send us your information.
  • From public sources, such as public address records.
  • Obtained from third parties with whom we work, such as marketing or sales partners.

Purposes of personal data processing

  • Conclusion of contract,
  • Provision of services,
  • Managing relationships with clients and contractors,
  • Satisfaction surveys,
  • Handling claims and complaints,
  • Billing and collection of receivables,
  • Sales and marketing,
  • Development of our services and products,
  • Investigating our claims and defending against claims,

Automated decision making Your personal data is not profiled and decisions regarding the personal data processed are not made by automated means.

Storage of personal data We store your personal data in an identifiable form for no longer than is necessary for the purposes for which the data is processed, depending on the type of data and the purpose of the processing. We retain personal data during the course of the customer relationship, as well as for a maximum of 10 years after the relationship ends. The specified retention periods may vary depending on the category of data. When personal data is no longer necessary, we delete it or make it anonymous as soon as possible.

Who processes personal information? We do not share your data with third parties, with the exception of those authorized by us - our employees and associates who need access to the data to perform their duties and trusted entities that work with us as necessary for us to perform our services, such as: couriers, banks, insurers, law firms, debt collection service providers, sales and marketing partners. These entities process personal data in accordance with applicable privacy laws. Data is never accessible to all employees, but only to a limited number of authorized persons. When a third party processes data on our behalf, the process is always done under a contract that ensures that the processing is done securely and in accordance with privacy laws and best data processing practices. We may additionally disclose personal data to public administration or judicial authorities if we are subject to such a requirement under the law.

Transfer of personal data to other countries We do not transfer personal data outside the European Union or the European Economic Area (EEA). However, if personal data is transferred outside the EU or EEA, this will be done in accordance with data protection laws, in particular based on a decision of the European Commission or using other tools to adequately safeguard the data, such as binding corporate rules, standard data protection clauses adopted by the European Commission, standard data protection clauses adopted by a supervisory authority or contractual clauses authorised by a supervisory authority.

Protection of personal data We provide the necessary technical and organizational measures to ensure an adequate level of data protection. These measures include, but are not limited to: monitoring access rights so that only authorized persons process personal data, use of modern IT and hardware tools, pseudonymization of data, operational procedures, training for persons responsible for data protection to increase awareness of data security, limited access to premises, implementation of appropriate documentation for data processing processes and updating of contracts for compliance with data protection regulations, and careful selection of our service providers who process personal data on our behalf.

How do we obtain personal data through IP addresses, cookies and similar technologies? When you use our services or visit our websites, we may collect data about you through cookies and other similar techniques. Cookies are small text files that we use to identify and count the browsers and devices used to visit our sites. This information may be used by us or third parties for marketing purposes.

Your rights in relation to the processing of your data

  • Right of access - you can access your personal data, which means that you have the right to confirm whether your personal data is being processed at JohnCube Ltd and, if it is, you can obtain a copy of that data.
  • Right to data portability - you have the right to data portability, which means that in certain circumstances your personal data may be transferred to you in a structured, commonly used machine-readable format or transferred in that format directly to another controller.
  • Right to rectification - you have the right to correct and complete data about you if it is incorrect or out of date.
  • Right to be forgotten - you have the right to request that your personal data be deleted if:
  • the data is no longer needed for the purposes for which it was processed;
  • you have withdrawn your consent for processing and thus deprive JohnCube Sp. z o.o. of the legal basis for processing,
  • your data is processed in an unlawful manner, or
  • the processing of your data is not necessary for compliance with applicable legal requirements or for the purposes of asserting or defending against claims or for statistical or archiving purposes.
  • Right to withdraw consent - if you have given your consent to certain processing, you can always withdraw it.
  • Right to object to the processing of personal data - when processing is based on legitimate interests of JohnCubeSp. z o.o. or a third party, you have the right to object to the processing of data about you. Unless we provide legitimate reasons for the processing, we will no longer process such data.
  • Right to object for direct marketing - you have the right to object to the processing of personal data about you for direct marketing at any time. Your data will no longer be processed for such purposes.
  • Right to restriction of processing - you have the right to request JohnCube Sp. z o.o. to restrict the processing of your personal data, inter alia, if you question the correctness of your personal data or if you have objected to the processing - until such time as it is determined whether the legitimate grounds on the part of the controller override the grounds for the objection.
  • Right to request not to be subject to an automated decision - if we have made a decision about you based entirely on an automated process and the decision has legal consequences or otherwise affects you, you can request that such decision be reviewed on a new and individual assessment basis. This applies if we cannot prove that the automated decision is necessary for the conclusion or performance of the contract between you and us.
  • The right to lodge a complaint with a supervisory authority - you have the right to lodge a complaint with the supervisory authority, the President of the Office for Personal Data Protection, if you believe that we are processing your personal data in a way that is incompatible with the applicable legislation in this area.
  • If you wish to exercise the above rights, please send us a notification - details can be found at the end of this Privacy Policy.

Changes to our Privacy Policy We reserve the right to make changes to this Privacy Policy. We will notify you of any updates via our website. Updates may be necessary due to developments in our services or, for example, changes in related legislation.

Contact Us Questions, comments and requests related to this Privacy Policy should be sent by email to: support@johncube.pl